The Astra Consulting Group: Where IT  Happens

About Us

Technical, Business Process & Organizational Design Consultants

Technical Consultants

  • Technology Evaluations 
  • Technical Project Management 
  • Process Optimization 
  • CRM Support
  • CSAT Improvement 
  • Business Process Outsourcing 
  • PMO Support


Human Resources & Organizational Development Consultants

  

  • Organizational Design and Development
  • Organizational Assessment
  • Facilitation
  • Change Management
  • Training Development and Delivery
  • Performance Management
  • HR Programs from Onboarding through Separation 


ACG provides individual SMEs or whole  project teams: experts to partner with you. 


ACG will also conduct a candidate search to help you find your diamond in the rough.

Technology, Tools and Solutions

Enterprise, Solution, and Technical Architecture Support.  e-commerce, B2B integration, Multi-channel, Cross Channel, Work Force Management, Call center (Erlang) staffing calculators and multi-month staffing simulation engines, workflow solutions, operational dashboards and analytics.  


ACG can assist you with implementing, managing, and improving your operations.

Experienced Industry Professionals

ACG brings experience and expertise in both technology and industry.  We partner with you to deliver on your objectives.  Our industry focus includes: 

Telecom & Media
OSS/BSS
Amdocs, Metasolv
Analytics & Big Data
Call Center Operations
CX
Marketing
Revenue Assurance
Fraud Detection
Fraud Prevention

Federal Government
Telecom
Technology
IT Support
BSS
Acquisition
PMO Support
ISSM/ISSO
Human Resources & Organization Development

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Contact Us

How can ACG help you succeed?

 

Astra Consulting Group

Washington DC

(301) 613-7163